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Kambex
LABS

PRIVACY POLICY

Last Updated: November 19, 2025

Email: contact@kambexlabs.com

1. INTRODUCTION

This Privacy Policy describes how Kambex Labs LLC ("we," "us," or "our") collects, uses, and protects your personal information when you use our game server hosting services.

By using our services, you agree to this Privacy Policy. If you do not agree, you must not use our services.

2. INFORMATION WE COLLECT

We collect the following personal information when you register for an account or use our services:

  • First and last name
  • Email address
  • Physical address
  • Phone number
  • Billing information (processed by third-party payment processor)

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Provide and maintain our game server hosting services
  • Process payments and manage billing
  • Respond to support inquiries
  • Send service-related communications and promotional emails (you may opt out at any time)
  • Comply with legal obligations

4. HOW WE SHARE YOUR INFORMATION

4.1 Payment Processor

2checkout processes all payment transactions and receives billing information necessary to process payments. We do not store complete payment card information.

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. DATA RETENTION

  • Account Information: We retain your account information while your account is active and after cancellation unless you request deletion.
  • Billing Records: We retain billing and transaction records for seven (7) years to comply with legal and accounting requirements.
  • Server Data: All server data and configurations are deleted when your server cancellation is processed.

6. YOUR PRIVACY RIGHTS

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information in JSON format
  • Correction: Update or correct your account information through your account panel
  • Deletion: Request deletion of your personal information, subject to legal retention requirements
  • Opt-Out: Opt out of marketing communications through your billing management profile

6.1 For European Union Residents

If you are located in the European Union, you have additional rights under the GDPR, including rights to data portability, restriction of processing, and the right to object to processing. We will respond to requests within thirty (30) days.

6.2 For California Residents

If you are a California resident and we meet CCPA thresholds, you have rights to know what personal information we collect, delete your information, and opt out of sales of personal information. We do not sell personal information. We will respond to verifiable requests within forty-five (45) days.

6.3 Exercising Your Rights

To exercise any of these rights, contact us at contact@kambexlabs.com. We will verify your identity before processing your request.

When you request deletion, we will delete or anonymize your personal data except for information we are legally required to retain for tax, accounting, or legal purposes.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL/TLS encryption for data transmission
  • Secure password requirements
  • Two-factor authentication availability
  • Access controls to limit data access

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

8. INTERNATIONAL DATA TRANSFERS

Our servers are located in the United States. If you access our services from outside the United States, your information will be transferred to, stored, and processed in the United States.

9. CHILDREN'S PRIVACY

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from anyone under 13. If you are under 13, do not use our services or provide any personal information to us.

If we discover we have collected information from someone under 13, we will delete that information immediately. If you believe we have collected information from someone under 13, contact us at contact@kambexlabs.com.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. DATA BREACH NOTIFICATION

In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law.

12. CONTACT US

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:

Kambex Labs LLC
Email: contact@kambexlabs.com

For GDPR-related inquiries from EU residents or CCPA-related inquiries from California residents, please include "GDPR Request" or "CCPA Request" in your email subject line.

Effective Date: November 19, 2025